At Next Day, we believe that purchasing online ought to be simple. That’s why we’ve put together this straightforward guide that answers all the commonly asked questions about the delivery of products purchased online through our website. We ship orders Monday to Friday. We do not ship orders on the weekends or bank holidays.
Delivery Options
We provide 2 methods of delivery via Royal Mail.
- Royal Mail Tracked 24 (no signature required). Cost is £10. This fee is waived when you spend £100 or more.
- Royal Mail Next Day Delivery Guaranteed by 1PM. Cost s £15. This fee fee is waived when you spend £200 or more.
Royal Mail Tracked 24
Royal Mail Tracked 24 aims to deliver items the next working day, including Saturdays, with full end-to-end tracking. It is not a guaranteed next-day service, though most items arrive on time.
Key Delivery Information
- Delivery Time: Aims for next working day, including Saturdays.
- Reliability: High, but not guaranteed (roughly 85% success rate mentioned in user reports).
- Operating Days: No deliveries or collections on Sundays or Bank Holidays.
- Tracking: End-to-end tracking is provided, often with a photo on delivery.
- Exceptions: Remote locations (e.g., Highlands, Islands, BT postcodes) may take longer than 24 hours.
- Flexibility: Options for “Safeplace” or delivery to a neighbor.
It is important to note that while the aim is 24 hours, items may sometimes take an extra day, especially during busy periods or in remote areas.
Royal Mail Next Day Delivery Guaranteed by 1PM
Royal Mail Special Delivery Guaranteed by 1pm ensures delivery by 1 pm the next working day to over 98% of the UK.. It includes tracking, signature on delivery. Items must be dropped off by a specific cut-off time (often by 4:30 pm or one hour before closing).
Key Delivery Information
- Delivery Time: Guaranteed by 1 pm on the next working day (Monday-Friday).
- Coverage: Available across most of the UK, though exclusions apply to some remote areas.
- Cut-off Times: Orders must be placed and paid for by 3 PM.
- Tracking & Security: Full tracking, GPS confirmation, and signature are required.
- Compensation: If the item is not delivered by 1 pm, you may be entitled to a free shipping voucher.
- Exceptions: Certain postcode areas (e.g., in remote Scotland, Islands) may have longer delivery times.
Exceptions and Important Notes
Exceptions to 1 PM Guarantee: In some cases, such as in rural areas, this might be delivered by the end of the day, though the 1 pm guarantee applies for most destinations.
- Bank Holidays/Weekends: Next day usually refers to working days.
- Missing 1 PM Target: If the delivery is late, you can claim back your postage by way of a free shipping voucher.
Free Delivery
We offer a free delivery voucher when the Royal Mail or our warehouse fail to get it to you in line with the timings stated above. However this is at our discretion.
What is the delivery time for order?
At Next Day, we strive to deliver your order as soon as possible.
Processing Orders & Tracking Codes
You will receive a notification via your registered email once your order has been shipped and marked as completed. The tracking code is provided as a note on your order. You can follow your package to your chosen destination. Orders received after 3 PM on Fridays will be processed but will not be shipped until Monday.
What countries do you deliver to?
We only deliver to addresses within the UK and Ireland.
How long will it take you to deliver my order?
Our delivery time depends on your location of residency. See below for excluded areas from next-day delivery.
Within the United Kingdom, we provide next-day delivery except at weekends. If you place an order after 3 PM on Friday it’ll be shipped on Monday and you will receive it on Tuesday. Please submit orders and pay by 3 PM for same-day shipping. Items not paid for by 3 PM will not be shipped the same day but will be sent the order the next working day in the AM.
Postcodes and Exceptions
Working days
Working days are Monday-Friday.
Postcodes
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:
We deliver by 5.30 PM the next working day in the following postcode areas:
AB30 – 39, 41 – 45, 51 – 56
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KA27, 28
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA20 (0&9)
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50
ZE1
We deliver within two working days by 5.30 PM to the following postcodes areas:
HS2
PA60 – 75, 78
ZE2, 3
We deliver within three working days by 5.30 PM to the following postcode areas:
KW16 – non Town
KW17
PH30, 41 – 44
I haven’t received my order and the expected delivery date has passed. How can I resolve this?
We make every effort to deliver your order on time, but sometimes delays happen because of reasons like late delivery from suppliers, delays caused by public holidays, or delays that occur due to problems found with the postal system. Additionally, we can’t guarantee that we’ll be able to deliver your order if you don’t provide the complete delivery information.
Please make sure that all the information you submit is accurate, as we cannot be responsible for delays if it turns out you submitted incorrect details in your order.
I have been waiting for my order for several days. What should I do?
If your order hasn’t been delivered within a reasonable amount of time after you placed it, please contact our customer support representatives. We start investigating delayed orders after a set amount of time has passed. It is your responsibility to contact us if you haven’t received your order.